1. Overview
This Refund Policy applies to purchases of Tamanas Plus, the paid subscription tier of Tamanas, operated by Data Genome d.o.o., a company registered in Serbia (tax ID / PIB: 113389225; datageno.me).
Web payments are processed by Paddle as the Merchant of Record. Paddle collects payment, issues invoices, and handles VAT / sales tax on our behalf. Your payment receipt and any billing-related correspondence for web purchases will come from Paddle.
iOS and Android in-app purchases (when available) are processed by Apple or Google under their respective store terms. For those purchases, billing, cancellation, and refund handling are primarily governed by Apple App Store or Google Play policies. Sections 2–7 below describe our policy for web / Paddle purchases; for store purchases, start with the store's subscription and refund tools, and contact us if you need help.
2. 14-Day Money-Back Guarantee (Web / Paddle)
If you are not satisfied with Tamanas Plus, you may request a full refund within 14 days of your initial purchase or any renewal charge. No questions asked.
To request a refund, email us at support@tamanas.com with the subject line "Refund Request" and include the email address on your Tamanas account. We will process your request within 5 business days.
3. After the 14-Day Window
Refunds are not available after the 14-day window has passed for a given charge. If you believe exceptional circumstances apply (e.g. a duplicate charge or a technical error that prevented you from accessing the service), please contact us and we will review your case.
4. Cancellation
You may cancel your Tamanas Plus subscription at any time. For web subscriptions, cancel from your account billing settings or the Paddle customer portal. For App Store or Google Play subscriptions, cancel through the store subscription management screens on your device. When you cancel:
- You retain access to all Plus features until the end of your current billing period (monthly or annual).
- No further charges will be made after cancellation for that subscription.
- Cancellation alone does not trigger a refund — if you purchased on the web and are within the 14-day window, please also submit a refund request as described above. Store purchases follow Apple or Google refund processes.
5. Annual Subscriptions
Annual subscriptions are eligible for a full refund within 14 days of purchase or renewal, per Section 2. After the 14-day period, the annual fee is non-refundable. We do not offer prorated refunds for the unused portion of an annual term.
6. Chargebacks
We ask that you contact us before initiating a chargeback with your bank or card issuer. We are happy to resolve billing issues directly and quickly. Unresolved chargebacks may result in account suspension.
7. EU / EEA Consumer Rights
If you are a consumer located in the European Union or the European Economic Area, you have the right to withdraw from a digital-service contract within 14 days of purchase, in accordance with Directive 2011/83/EU (the Consumer Rights Directive). Our 14-day money-back guarantee in Section 2 satisfies this right.
By starting to use Tamanas Plus immediately after purchase, you acknowledge that the service begins before the 14-day withdrawal period expires. You may still request a refund under our policy above; however, we may deduct a proportional amount for the service used if you explicitly waived your withdrawal right at checkout. Contact us if you have any questions.
8. Contact Us
For refund requests or billing questions, contact us at: support@tamanas.com
For general terms of service, see our Terms of Service. For privacy information, see our Privacy Policy.